Booking & Deposit Policy

Appointments may be scheduled through our *website, phone, email, or text message*.

A *$50 deposit is required to reserve and confirm every appointment. An appointment is not considered confirmed until the deposit has been received. The deposit will be **applied toward the final cost of the scheduled service*, with the remaining balance due upon completion.

Customers have a *24-hour grace period beginning at the time the deposit is paid*. If the customer cancels during this grace period, the deposit may be refunded.

After the 24-hour grace period has ended, the deposit becomes *nonrefundable*, regardless of how far in advance the appointment is canceled. The only exceptions are when:

* The customer cancels during the initial 24-hour grace period; or
* Mana Mobile Detailing cancels the appointment and cannot provide a suitable alternative date

Customers must provide accurate information, including:

* Vehicle make and model
* Vehicle condition
* Service location
* Requested services

Providing inaccurate or incomplete information may result in *service delays, additional charges, or appointment adjustments*.

Mana Mobile Detailing reserves the right to *reschedule appointments* due to weather conditions, equipment issues, scheduling conflicts, or other unforeseen circumstances. A company-initiated rescheduling does not automatically qualify as a cancellation. The deposit will be transferred to the rescheduled appointment.

Cancellation, Rescheduling & No-Show Policy

Customers must provide *at least 24 hours’ notice* when requesting to cancel or reschedule an appointment.

The $50 deposit is refundable only when the customer cancels *within 24 hours of paying the deposit. Once this grace period expires, the deposit is **nonrefundable*, even if the customer provides more than 24 hours’ notice before the appointment.

Customers who provide at least 24 hours’ notice may transfer their deposit to *one rescheduled appointment*, subject to availability. After the appointment has been rescheduled once, an additional cancellation or rescheduling request may result in the loss of the deposit and require a new deposit.

Failure to provide at least 24 hours’ notice may result in:

* Loss of the $50 deposit
* A new $50 deposit being required before another appointment can be scheduled

If a technician arrives and the customer is unavailable, the vehicle is inaccessible, or the vehicle cannot be serviced because the customer did not provide a safe and suitable working location, the appointment will be considered a *no-show*, and the deposit will be forfeited.

If Mana Mobile Detailing cancels the appointment and cannot provide a suitable alternative date, the customer may choose to receive a *full refund of the deposit*.